Return & Refund Policy

Last updated: August 15, 2025

At Hashthattags, we value your satisfaction and aim to provide high-quality marketing services, digital products, and physical goods. This policy outlines the conditions for returns, exchanges, and refunds.

Important: All returns and refunds are subject to approval and may be rejected if conditions are not met. You must contact us within 24 hours of receiving your order to initiate a claim at [email protected].

1. Services

Once a marketing service (e.g., branding, website design, advertising campaign) has been initiated, it is generally non-refundable. However:

• If work has not yet started, you may request a cancellation for a full refund.
• If partial work has been completed, a prorated refund may be offered based on the portion of work not delivered.
• No refunds will be issued for completed services.

2. Digital Products

All sales of digital products (templates, guides, graphics, etc.) are final. Refunds are only offered if:

• The file is corrupt or defective and cannot be replaced.
• The product was not delivered due to a technical error on our side.

To request a replacement or refund, contact us within 7 days of purchase at [email protected].

3. Physical Products

We accept returns of physical items within 24 hrs of delivery if they meet these conditions:

• Item is unused, in original packaging, and in the same condition as received.
• Receipt or proof of purchase is provided.

Items not eligible for return include custom-made products, clearance/sale items, and perishable goods.

4. Return Process

To initiate a return, email us at [email protected] with your order details within 24 hours of receiving your order. Approved returns should be sent to:

Shanti Nagar Sector-9 Building Number C-62, Flat No. 202 Mumbai, MH 401107 India

You are responsible for shipping costs unless the return is due to our error.

5. Refunds

Once we receive and inspect your return (or verify a service/digital product claim), we will notify you of approval or rejection.

Approved refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at [email protected].

6. Contact

For any questions about this policy, please contact us at:

Email: [email protected]

Shanti Nagar Sector-9 Building Number C-62, Flat No. 202 Mumbai, MH 401107 India